Graduate School Of Business (Sgsm)Managing the Hospitality WorkforceWestern Sydney University Unit Code: 200760.1
Discipline: HUMAN RESOURCE MANAGEMENT
Student Contribution Band: 3
Level: 7
Credit Points: 10
Equivalent Units
200168 - Employment Relations in Tourism and Hospitality, 200261 - Employment Relations in Hospitality and Hotel Management
Incompatible Units
46518 - Human Resource Management, 200718 - Human Resource Management
About this Unit
Hospitality is about people. Motivated, skilled and engaged staff are crucial in service interactions. Multicultural and internationally mobile workforces present challenges to managers. This unit examines human resource management, industrial relations and labour markets for those who will have people management responsibilities in a range of hospitality businesses. Human resource management functions and policies are studied, with consideration of employment law and competing stakeholder interests. Contemporary trends are considered, such as work as theatre, emotional labour and aesthetic labour. Diversity management and occupational health and safety in the context of casualisation and high turnover are a focus.