School Of Computing, Engineering And MathematicsIT Product Support and ServicesWestern Sydney University Unit Code: 300571.2
Discipline: INFORMATION TECHNOLOGY NOT ELSEWHERE CLASSIFIED
Student Contribution Band: 2
Level: 3
Credit Points: 10
Assumed Knowledge
A good understanding of Computer Systems.
Prerequisite
300150 PC Workshop
About this Unit
This unit builds up the knowledge and skills necessary for help desk professionals and system administrators. Students will be provided with the key information for user support professionals, including decision making, communicating successfully with clients, determining clients’ specific needs and writing for end users. An emphasis will be make to the latest trends in support industry, such as Web-based support and online services. Students will conduct a series of case studies with real-world scenarios of working professionals and issues in the workplace.